Green Ribbon Youth

Wear or use with pride!

Survivor Says partners with drop shipping firms for printing and delivery, ensuring transparent prices without any hidden fees!    Every effort is made to get your order to you as quickly as possible.  Please allow a 10-13 day window for your request to be processed (made with love ) and then shipped (packed with care).  After that, it's off to the mail carrier.  Once in transit, you can track your package using your order number as it makes its way to you!

Survivor Says wants you to be happy with your choice and purchase!

At this time, Survivor Says is working with a separate company in order to print and ship directly to you. Their return policy is as follows,

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At this time we are unable to grant a refund, credit your account, or replace a printed product unless

the product was misprinted,

the product was damaged (excluding damages during delivery),

the product does not match the fulfillment information (e.x., the printed image is incorrect)

the product is the wrong size, color, or type, etc.).

Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date.

For all inquiries regarding mistakes made during printing, please send your message titled “RETURN INQUIRY”, including the order ID number, and photos clearly showing the printed error with the item lying flat, in natural light to Stephanie@survivorsays.com. Please remember that Survivor Says itself is run by one person, with a disability!  If these steps are not followed on time and done accurately, it will make it tougher for me to help. But I promise, I'll do everything I can to assist you.

Your item was crafted with care, and now here are instructions to take good care of it!

Above all, disregard the instructions on your product's care tag! Those instructions were made before the print on your item was added!

Printed Apparel

1. Wash inside out at 86°F (30°C) with like colors, preferably on a gentle cycle.
2. Tumble dry on low, with item inside out! The best method is to let it dry flat.
3. Do not use bleach or fabric softener.
4. Do not spin or wring out strongly.
5. Do not dry clean.

Embroidered Apparel
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors.
If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

Hats
Embroidered hats can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats can be hand-washed cold. Don’t use brushes.

Bags
All-over print backpacks, fanny packs, and duffle bags need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.
All-over print totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.

Blankets
Blankets can be machine-washed cold with like colors at no more than 86ºF (30ºC).  Gentle cycle is recommended! Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.

Yoga Mat
To eliminate unpleasant odors, fill a spray bottle with water and add a few drops of essential oil like tea tree. Spray the mat and dry it with a towel.Gently wipe a dirty or stained mat with a dry towel. For deeper cleaning, use a towel soaked in mild soap and water and clean the mat thoroughly. Then, let the mat air dry or use a dry towel.

Water Bottles
Hand Wash Only