Refund policy

Return Policy

 

Survivor Says wants you to be happy with your choice and purchase!

At this time, Survivor Says is working with a separate company in order to print and ship directly to you. Their return policy is as follows,

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At this time we are unable to grant a refund, credit your account, or replace a printed product unless

the product was misprinted,

the product was damaged (excluding damages during delivery),

the product does not match the fulfillment information (e.x., the printed image is incorrect)

the product is the wrong size, color, or type, etc.).

Wrongly ordered sizes won’t be eligible for refunds.  Everything is printed on demand, so requesting a size exchange would mean having to produce an entirely new product. 

Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date.

For all inquiries regarding mistakes made during printing, please send your message titled “RETURN INQUIRY”, including the order ID number, and photos clearly showing the printed error with the item lying flat, in natural light to Stephanie@survivorsays.com. Please remember that Survivor Says itself is run by one person, with a disability!  If these steps are not followed on time and done accurately, it will make it tougher for me to help. But I promise, I'll do everything I can to assist you.